FOR IMMEDIATE RELEASE
GLOBAL VR Installs Sega Service Veteran, Dave Cantrelle
SAN JOSE, Calif., April 5, 2005 — GLOBAL VR® has installed Sega service veteran, Dave Cantrelle, as Director of Services. Bringing with him 20 years of coin-op manufacturing and service experience, Cantrelle will support the customer service side by developing “flow-through” procedures. “Dave will help lead our customer service organization by implementing closed-loop feedback systems that will, essentially, touch every step of our involvement and support of customers in the service process,” says Sr. VP of Sales, Marketing and Service, James Harris.
As part of an ongoing plan to better integrate its service, marketing and sales efforts, GLOBAL VR has recently reinforced its existing infrastructure by promoting recent hire, James Harris, to Senior Vice President of Sales, Marketing and Service , and by advancing Regional Sales Manager, Tony Maniscalco, to Director of North American Sales.
Beginning with specialized training in Nevada, the gaming capitol, Cantrelle's involvement with video games has been substantial. His work history reflects a solid, progressively contributory stay at Sega Amusements USA, Inc. where he functioned as a Sr. Technician and Technical Services Supervisor, served as a Technical Services Manager and, finally, was promoted to Director of Service. At Sega Amusements, Cantrelle is credited with increasing parts and service efficiency, optimizing inventory, and growing Sega's presence by increasing confidence in the brand. “My goal as Director of Services for GLOBAL VR is to make the brand name synonymous with ‘Service Excellence', and to assist in transforming the service department into a strong force that will drive sales by creating brand confidence and loyalty,” says Cantrelle.
“As we increase our initiatives for expanding GLOBAL VR systems in the marketplace, the accelerated growth necessitates that we continue to strengthen our partnerships with our distributorships and enhance our relationships with our operators. Dave's established gaming background and experience will make him a great asset in this fortification process,” states Sr. VP of Sales, Marketing and Service, James Harris.
For further information please contact:
Barb Roy
Phone: (408) 597-3400 ext: 2409
Fax: (408) 597-3431
Email: broy@globalvr.com
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Founded in 1998 and headquartered in San Jose, California, GLOBAL VR® is the world's leading manufacturer of coin-operated video games based on home gaming technology. With an exploding home gaming market, GLOBAL VR® is leveraging massive investment in development of home games and triggering a renaissance in the out-of-home video game industry. GLOBAL VR® has development agreements with the world's leading game publishers Electronic Arts Inc. (NASDAQ:ERTS), Activision (NASDAQ:ATVI) and Atari (NASDAQ:ATAR) that provide exclusive rights to create coin-op versions of popular home games such as EA SPORTS™ PGA TOUR® Golf, EA GAMES™ Need for Speed™, Beach Head and Operation Blockade.